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09/02/2017 13:59

missing items

Order no.: 17114
Customer no.: 10675
Order date: 30/01/2017
This order was missing the following items@
1 2 piece(s) 1B- 711381308479 Stonewall Kitchen Traditional Crepe Mix 454g RRP £6.50 CLEARANCE XL £0.99
£0.99 £1.98
2 6 piece(s) 1B- 711381311295 Stonewall Kitchen Double Chocolate Pancake & Waffle Mix 454g RRP £6.50 CLEARANCE XL £0.99
£0.99 £5.9
1 piece(s) 3B - 151112 Syms Bacon Jam With Habanero 120g RRP £4.00 CLEARANCE XL £0.99
£0.99 £0.99
I have emailed within the 24 hour timeframe, but had no response.
Guest 17/02/2017 19:50

So after three weeks of wrangling I am still no further on getting my missing items. Apparently a CCTV camera filmed them being picked from the warehouse, so I have been told either I havnt noticed 8 tins and a jar that were in my order or another customer has got my items. Another customer has not said they have got extra, free items (do you expect them to??) so apparently it is my fault and somehow I have got 8 tins and a jar that I havent noticed. Really???
Administrator 17/02/2018 15:57

Hi Guest

Could you email in this missing item complaint using your registered email address so we can verify this and resolve this.