ORDER CANCELLATION

 

An order from Clearancexl.co.uk can be cancelled by either:

 

  1. A member of ClearanceXL.co.uk staff during any stage of the order fulfilment process up until 30days of the order being placed.
  2. The customer that placed the order within 14 days of placing the order. 

 

CANCELLATIONS BY CLEARANCEXL.CO.UK

 

In the unlikley event that we cancel your order, you need to know that we may cancel an order at any time within 30 days of the order being confirmed by us.  Order cancellations may occur if any of the following are identified:

  1. Fraudulent activity in your account.
  2. Wrong or insufficient funds paid on your order.
  3. Administrative errors in your order.
  4. Over sized/Over weight orders where insufficient postage and additional postage has been paid.
  5. Undeliverable address.
  6. You are a blocked/restricted user.
  7. You are under the age of 18
  8. Your order is lost or damaged by our delivery courier
  9. An unauthorised collection

In any of these events, you will receive a full refund for your order with ClearanceXL.co.uk within 1-3 working days. 

 

CANCELLATIONS BY THE CUSTOMER

The vast majority of our orders are multi product, short dated, FMCG and food and drink items that quality further deteriate over time, therefore time is an important factor in the cancellation process.
Customers may cancel their order with Clearancexl.co.uk within 14 days of the order being confirmed by us to receive a full or partial refund. You may not receive a full refund, this is dependant upon the stage your order is at during the order fulfillment process at the point we are notified of your intent to cancel.

  • Full Refund  - 2 Hour Cooling Off Period

Customer will receive a full refund if and only if they notifiy us of their intent to cancel their order within 2 HOURS after order confirmation is received by email. This allows us suffient and reasonable time to prevent the order from entering the first stage of order fulfilment. We will be able to cancel the order and prevent/refund money involved.

  • Partial Refund - After 2 hours and within 14 days.

        If a customer wishes to cancel after the 2 hour cooling off period, this is allowed providing it is within 14 days from the order confirmation.  All cancellations must be sent in via email, using the registered email address with a clear intent to cancel.  It will take one working day to identify and locate your parcel during which the order fullfilment process will continue.

If your parcel has been booked for collection then you can cancel but there will be a booking cancellation fee which will be taken from the total amount. If your parcel is on its way for delivery to you, you can reject the parcel at your doorstep and allow the parcel to be returned to us at your own risk. There will be a delivery charge for return to us as well as the original delivery charge to send to you. Both will be taken from the total amount.  Alternatively you can arrange to have the parcel returned to us with your allocated courier.  If you are returning an order or item because is it faulty then we will reinburse the delivery costs. Please contact us for more details. 

We do not charge a cancellation fee at any point of the process

If you do not agree with our order cancellation process or have any questions then please email through to us to discuss this.

Please note, you will have to accept our terms and conditions at checkout , which include agreeing to the cancellation process.  If you do not agree then please do not use Clearancexl.co.uk

Made public on 07/07/2015