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FAQ

FAQ

 

Q: WOW! Your prices are insanely low, is this a scam?

A: Certainly not! We are an established online retailer of clearance products with thousands of happy UK Customers (and some sad,bitter ones too!!).  The price you see is the price you pay for the products on the website, its that simple. We use third party service companies to provide our delivery, payment and website services safely and securely so you can save some serious money on top branded and lesser quality essential products.

  • Here is a Youtube video of a customers ClearanceXL Shopping Haul: CUSTOMER VIDEO

If you are still sceptical and unsure then there is nothing much we can do to persuade you...the decision is yours! Before you order, please check out our TERMS AND CONDITIONS of use which you must accept during checkout.

 

Q: Why are your products so cheap and delivery charge so low?

A: All the products at www.ClearanceXL.co.uk are surplus and residual stock which includes but not limited to:

  • Short dated, in and out of date food and drink.
  • Short dated, in and out of date pet food.
  • Damaged, rejected or old packaging stock.
  • Out of season stock.
  • Over production and overstocks
  • Cancelled orders

With the high volume of parcels we send out, we are able to provide a competitive delivery rate throughout the UK and Europe using strong recyled and reused packaging that help maintain the low delivery charges, meaning you save more when shopping with ClearanceXL. Our delivery rates and delivery information can be found HERE.

 

Q: What is the difference between a "Best Before Date" and a "Use By" or "Sell By Date"

A: The "best before" date is an indication of quality and food or drink past this date is still fine to consume but may be of lesser quality i.e the taste and texture may be slightly different. The "use by date" or "sell by date" is an indiciation of safety and food or drink past this date should not be consumed. We do not sell any food or drink past its "use by" or "sell by date"

More information on food labelleing can be found on the Food Standards Authority (FSA) and Trading Standards website HERE

 

Q: Do you accept Paypal as a payment option?

A: No. Paypal was removed as a payment option due to several secuiry issues. All payments are processed online by Sage Pay safely and securely.

 

Q: Can I find Clearance XL on Ebay, Play or Amazon online shopping websites?

A: No. Unlike many high street chains and online retailers, you will not find ClearanceXL selling on Ebay.co.uk, Play.co.uk or Amazon.co.uk.  Our clearance lines are exclusive to Clearancexl.co.uk only and we aim to beat these online platforms on price and products.

 

Q: How long will delivery take?

A: Delivery times depend on the delivery service selected by you and your postage zone:

Standard Delivery times are between 1-5 working days (This is does not include weekends and bank holidays)

Premium Delivery times are next day if you order before 3pm the day before. There is no guaranteed Saturday delivery so any premium delivery orders placed on Friday will be delivered the next working day.

 

Q: Do you do wholesale?

A: No. We do not offer wholesale or bulk discounts (other than those already listed on the website). Our prices are the lowest available and are available on a first come first serve basis to everyone.

 

Q: Are you open to the public?

A: No. We are online only and not open to the public. Anyone member of public that wishes to enter our unit will be rejected and asked to leave and shop online only.

 

If you have any further questions, then please contact us HERE