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Over half my order missing

Sharon Phillips
15/11/2016 12:07

Over half my order missing


Over half the items I ordered including the perfumes are missing . I'm furious how do I get this refunded
Administrator 15/11/2016 12:17

I suggest you take a deep breath, pour yourself a nice warm drink, maybe have a biscuit as well and send the company you ordered from a nice email informing them that you have not received all items that you have ordered. I wouldn't make demands just yet as there may be a simple explanation and doing so will only delay your complaint. How does that sound? I think that sounds quite normal?
Sharon Phillips 15/11/2016 12:22

I've tried ringing none of the numbers I rung are being answered , the one is ringing through to answer phone the other is straughtbyo answer phone . A lot of the items that they did send are all squashed and biscuits crushed etc . I u derstsbd that it's a discount company but I'd expect the food to be edible . I put my details into Search to check my order but nothing is showing . My order was £79 and what they sent comes to £30 at the most
Administrator 15/11/2016 12:30

Have you sent an email? Had you have got through on the phone we would have asked you to send an email with any photos to support your damaged and missing item claim.
Sharon Phillips 15/11/2016 12:58

Can send you details of the damaged but can hardly send you details of the missing items can I
Administrator 15/11/2016 13:07

Obviously not. Sharon, your making this difficult to resolve and delaying this further because you have emailed and i have replied. You have paid £11.97 for 3 parcels and only received 2, the third is delayed and will be with you tomorrow...all within the 1-5 working days delivery as stated....