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missing items

i have been charged for items that i havent received can i be refun...

01/07/2014
16:04
tracy willson
1 12/07/2015
16:54
admin
have not recieved confirmation email

Hi i ordered yesterday 28th may and i still have no has confirmatio...

29/05/2014
09:47
Guest
2 12/07/2015
16:47
admin
Administrator :This has been resolved. Regards, Paul Administrator :This has been resolved. Regards, Paul Where is my order? Why do you ignore emails?

Ordered on 10th april - order says it was viewed on 13th but still ...

16/04/2014
11:21
Guest
2 12/07/2015
16:24
admin
Administrator :Hi Guest. Order delivery is stated on the website for 2-5 working days so you order fulfillment is still within the agreed terms and conditions. What is your order number please? Administrator :This has been resolved. Regards, Paul delivery

hiya I made an order on the 11/4/2014 I received an email confirmin...

13/04/2014
12:04
Guest
2 12/07/2015
16:23
admin
Administrator :Hi Guest, what is your order number please? Administrator :This has been resolved. Regards, Paul Missing items

Hi have my missing items from latest order been sent out as haven't...

30/03/2014
21:14
Laura Nunn
1 12/07/2015
16:23
admin
when will my order be despatched?

Hi, please can you tell me when my order will be despatched? Order ...

25/03/2014
09:52
Collman79
1 12/07/2015
16:23
admin
4452

Hi my order number is 4452 I have not been sent email confirmation ...

17/03/2014
14:30
Guest
1 12/07/2015
16:23
admin
my order is back with you!

Hi Paul, After 2 weeks of tracking my parcel whilst it took a holid...

11/03/2014
11:38
Donna Rose
2 12/07/2015
16:17
admin
Administrator :Hi Donna, i can confirm that your order has returned to us. It will be sent back to you today to your Suffolk address. Apologies and regards. Administrator :This has been resolved. Regards, Paul My parcel is back in wales!!!

Hi Paul, I have been tracking my parcel as you advised me only to s...

07/03/2014
09:28
Guest
1 12/07/2015
16:16
admin
Order 4255

Hi, I was wondering if you could advise when this order is likely t...

05/03/2014
22:36
Guest
9 12/07/2015
16:16
admin
Administrator :Hi Miss Pickersgill. Your order has been put to one side because you have selected the wrong postage option for you. Postage to Northern Island is £9.99 and not the UK mainland rate of £5.99 which ... Fiona Pickersgill :My apologies - didn't even look at the postage bit! Can you just add the additional onto the order? Thanks. Administrator :Hi Fiona, you will need to pay the additional costs separately. Please could you email through to customer services regarding this order. Regards. Fiona Pickersgill :Please just refund the money in that case and I'll order elsewhere. It's not worth the hassle. Thanks Fiona Pickersgill :Could you please confirm when you will refund my money? I asked for it ten days ago and I've checked my bank account. It definitely hasn't been refunded yet. Fiona Pickersgill :Could you please refund my money? Fiona Pickersgill Administrator :Hi Fiona, could you confirm whether or not you have received the refund for this order? Regards Fiona Pickersgill :Almost a month after I (repeatedly) asked for it, you refunded the money. That is an APPALLING level of customer service and you should be ashamed. You should also be paying me interest for what wa... Administrator :This has been resolved. Regards, Paul
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