Placed order 5 days ago but no confirmation... money has been taken. Obviously a busy and difficult time but no communication, no money, no goods ....
I also have exactly same problem, hopefully purchased items arrive soon.
Received confirmation this afternoon ... looking forward to delivery in the next day or so ... Thankyou.
Did you receive your order?
Ordered 19th March. Nothing heard since. Wrote and texted Paul. No answer. Has anyone received an order in past week?
I've done an order on 23/03/2020 and the status is still in paid. Look like it has not been processed. I've sent 2 mail but no reply. If there are some issue would be nice to receive an email or money back if the order can't be delivered.
Just got an email to say my order is being dispatched.
How long was it until your order was dispatched?
I ordered on the 27/03 and awaiting any response. Money was taken out straight away. But not any updates on my order at all.... today is the 5th day so assuming it will arrive today. But not sure. This is my first time using this website to order things, my partner was pretty sure it was a scam but I'm still hoping it's not. Has any one used this service before and can fill me in on what to expect? Should I get an email or text today if the parcels are to arrive or not? Will I get a time? What is everyone's experiences? And for the people above, did your orders get sorted? Thanks
front of site notice
1st April 2020 - DELIVERY UPDATE DURING COVID-19 : PLEASE NOTE THAT WE ARE STILL WORKING THROUGH A BACKLOG OF 7 DAY ORDERS, CONSTITUTING STANDARD DELIVERY PARCELS. PREMIUM DELIVERIES ARE UNAFFECTED AND RESERVED FOR URGENT ORDERS. WE EQUALLY HAVE A BACKLOG OF EMAILS TO RESPOND TO AMOUNTING TO 14 DAYS. PLEASE ONLY CONTACT US IF IT IS AN URGENT MATTER. WE ARE UNABLE TO OFFER LIVE UPDATES ON STANDARD DELIVERY PARCELS.
WE ARE STILL OPEN AND WILL CONTINUE TO OPERATE UNDER MORE STRICT INTERNAL SOCIAL DISTANCING RULES WHICH HAVE SLOWED OUR OPERATIONS SIGNIFICANTLY. WE ARE WORKING AS FAST AND SAFELY AS POSSIBLE. PLEASE BE KIND AND RESPECT THIS. THE LEVEL OF ABUSE AND THREATS RECEIVED BY US IS UNWARRANTED AND UNJUST . EXISTING ORDERS ARE SAFE AND RESERVED WITH US. YOU WILL GET THE AUTOMATED UPDATES FOR YOUR ORDER IF YOUR EMAIL PROVIDER ALLOWS OUR EMAILS. OUR EMAIL SYSTEMS ARE WORKING AS NORMAL.