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VAL PHILLIPS
20/07/2021 11:40

Order No. 071341390 less than half received (missing box, Damaged contents?)


Could you give me an updated on my order 071341390 it should have been 2 boxes but I only received 1 box
Missing is 6x apple pies, 1x swiss roll, 12x enduro sport berry, 12x walkers Variety crisps, 20x sausage & tomato crisps, 2x 12 Coca-Cola Signature mixers, 2x Walkers double crunch, 2x lemon white cookies, 1xcadbury's swiss gateau, and 2x coca cola cinnamon 1.25l, I have been in touch with DPD on the 16/07/21 and they said 1 box had to be put on hold because of damage, I'm willing to accept it if the damage is minor (a broken bottle etc) DPD said they would contact you and you would get back to me but I have heard nothing since.
Best regards
Val Phillips
Administrator 20/07/2021 13:42

Hi Val

Yes we authorised the return of one of your parcels for inspection due to the reported damages.

It was returned today and we have re-labeled and will send out this afternoon for delivery tomorrow 21st July 2021

Apologies and regards
ClearanceXL