FORUM

4452

Hi my order number is 4452 I have not been sent email confirmation ...

17/03/2014
14:30
Guest 1 12/07/2015
16:23
admin my order is back with you!

Hi Paul, After 2 weeks of tracking my parcel whilst it took a holid...

11/03/2014
11:38
Donna Rose 2 12/07/2015
16:17
admin Administrator :Hi Donna, i can confirm that your order has returned to us. It will be sent back to you today to your Suffolk address. Apologies and regards. Administrator :This has been resolved. Regards, Paul My parcel is back in wales!!!

Hi Paul, I have been tracking my parcel as you advised me only to s...

07/03/2014
09:28
Guest 1 12/07/2015
16:16
admin Order 4255

Hi, I was wondering if you could advise when this order is likely t...

05/03/2014
22:36
Guest 9 12/07/2015
16:16
admin Administrator :Hi Miss Pickersgill. Your order has been put to one side because you have selected the wrong postage option for you. Postage to Northern Island is £9.99 and not the UK mainland rate of £5.99 which ... Fiona Pickersgill :My apologies - didn't even look at the postage bit! Can you just add the additional onto the order? Thanks. Administrator :Hi Fiona, you will need to pay the additional costs separately. Please could you email through to customer services regarding this order. Regards. Fiona Pickersgill :Please just refund the money in that case and I'll order elsewhere. It's not worth the hassle. Thanks Fiona Pickersgill :Could you please confirm when you will refund my money? I asked for it ten days ago and I've checked my bank account. It definitely hasn't been refunded yet. Fiona Pickersgill :Could you please refund my money? Fiona Pickersgill Administrator :Hi Fiona, could you confirm whether or not you have received the refund for this order? Regards Fiona Pickersgill :Almost a month after I (repeatedly) asked for it, you refunded the money. That is an APPALLING level of customer service and you should be ashamed. You should also be paying me interest for what wa... Administrator :This has been resolved. Regards, Paul still waiting yet another day!

Hi Paul, According to yodel our parcel still sits in nantgarw await...

05/03/2014
09:50
Donna Rose 2 12/07/2015
16:10
admin Administrator :Hi Donna, the parcel is out of our hands at this moment and there is nothing we can do except follow its progress with Yodel. You have the tracking details to monitor and if you need specific detai... Administrator :This has been resolved. Regards, Paul deactivated account

I keep trying to sign in but it won't let me. When I try to get my ...

05/03/2014
05:48
Guest 2 12/07/2015
16:10
admin Administrator :Hi Guest, did you verify your email and activate your account during registration? You would have been sent an email to activate your account buy pressing a unique link. Administrator :This has been resolved. Regards, Paul still waiting!

Hi, I did reply but have yet to receive a response. Still my parcel...

04/03/2014
15:53
Donna Rose 2 12/07/2015
16:08
admin Administrator :Hi Donna, the parcel is out of our hands at this moment and there is nothing we can do except follow its progress with Yodel. You have the tracking details to monitor and if you need specific detai... Administrator :This has been resolved. Regards, Paul order still missing!

Well what can I say! It has been over 24 hours with no reply to tex...

28/02/2014
11:47
Donna Rose 6 12/07/2015
16:07
admin Administrator :Hi Donna, i have made a request with Yodel to have this parcel redirected to your Suffolk address and i am awaiting a reply from this. I can see it is currently in the Nantgarw Service Centre await... Donna Rose :Thank you for the information. Please let me know on the email linked to my account once you hear its on the way to Suffolk. Thanks Donna Administrator :HI Donna, Yodel have advised me that they will release your order from the current depot and send it to the new confirmed address. Please check the tracking for expected delivery. Let me know when ... Donna Rose :Hi, As of yet my parcel has not been released and is still being held at the depot in wales! Could you please follow this up for me today and inform of an expected delivery date to Suffolk. Thankyo... Donna Rose :Hi, As of yet my parcel has not been released and is still being held at the depot in wales! Could you please follow this up for me today and inform of an expected delivery date to Suffolk. Thankyo... Administrator :This has been resolved. Regards, Paul Only received one parcel out of 2

Hi I have tried ringing several times and have sent a message and l...

28/02/2014
09:38
Laura Nunn 7 12/07/2015
16:06
admin Laura Nunn :My order number is 4227 Administrator :Hi Laura, i have check our email inbox and have not received an email inquiry from you regarding this order. We ask that all customers email through questions so that they can be verified and authe... Laura Nunn :Hi I emailed yesterday and emailed again today I've spoke to delivery company and they've said I need to find out from you what will be done with my order as parcel has still not been located could... Administrator :Hi Laura, Despatchbay have informed us that they suspect this parcel is lost and have asked us to provide them information about the parcel. We will be monitoring this and working with them to reso... Laura Nunn :I have just made another order and noticed a lot of the items in the lost parcel are not in stock anymore so just wondering what's is going to be done have you already got the items to one side to ... Laura Nunn :I would like to know when somebody is going to get back to me it's now been a month since I ordered and would like to know what's going on the items missing amounts to £52.25 excluding p&p could so... Administrator :This has been resolved. Regards, Paul Easy To complain

just a quick note to say thank you for your efficient and prompt de...

17/05/2014
10:19
Christine Farquhar 0 -